All Questions & Answers

What should I pack?

Clothing should be chosen for comfort and packing space. There is no need to pack formal clothing while on a tour. To find out what the weather will be like, we recommend When packing, keep in mind that you will want to leave room for souvenirs. Also be aware that some “holy sites” require men to cover their head (any hat is fine) and everyone to cover their shoulders and knees. Since most of our trips include extensive walking and sightseeing lasts most of the day, it is a good idea to dress in layers to stay comfortable. Make sure you bring a good pair of walking shoes that are already broken-in (closed-toe recommended).

A recommended packing list would include:
–  3-5 pairs of pants, shorts, or capris pants
–  1 shirt per day
–  Undergarments (including undershirts)
–  Bathing suit
–  Comfortable walking shoes (already broken-in) and possibly a pair of slippers/loafers for your room and on the airplane
–  Accessories (light jacket, raincoat, umbrella, sunglasses, sunscreen, and hat)
–  Motion sickness medicine (Bonine or Dramamine) and Imodium for sour stomach
Please note: While most hotels do offer laundry services, it can be expensive. If needed, please discuss directly with your guide for alternative laundry options.

Liquids are only allowed in small quantities in your carry-on bag, so it is recommended to pack most toiletries in your checked luggage. As you pack, save space by bringing travel-sized products. Liquids have a tendency to expand at high altitudes. In your checked luggage, it is best to pack liquids in screw-top bottles and store them in plastic bags in case they spill. These bags will be useful later when packing wet bathing suits, washcloths, or dirty shoes. You may also wish to pack a few travel packets of laundry detergent. Some hotels abroad do not furnish washcloths or facial soap. If these are desired, please be sure to bring your own.

An adapter (which changes the shape of the plug) and/or a converter (to change the electric current) are necessary if you plan to use an electric appliance in a foreign country. Most European and Middle Eastern countries use 220 volts instead of the 120 used in the United States. Universal adapters and converters can be purchased at most retail stores selling electronics.

We highly recommend that you take ALL medicines needed during your trip with you in a carry-on bag. DO NOT put medicines in your checked luggage. In the event your luggage is delayed or lost, you will not have access to your medicine when needed.

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Does imagine Tours & Travel secure passports for its passengers?

No. U.S. law requires every citizen traveling outside the country to secure his or her own passport personally. First-time applicants must apply in person. Applications can be found at your nearest passport office, courthouse, post office, or online at Requirements include a certified birth certificate and two duplicate photographs measuring 2”x2” taken within the last six months. It can take as long as 8 to 10 weeks to obtain a passport, so it is wise to apply as early as possible. If you already have a passport, by law it must be valid six months from the date you return from your trip. For more passport information, go to A copy of your passport photo page must be sent to the imagine office via mail or email at no later than 90 days prior to departure. It’s also a good idea to keep a copy of your passport in your luggage when traveling.

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What is the luggage allowance?

Luggage is limited to one large suitcase per person, a carry-on bag that fits in the overhead compartment, and a personal bag that fits under the seat. Check with your airline for size and weight limits (usually not to exceed 40-50 lbs. for large suitcase), as airlines restrictions may vary. You may be charged a large penalty for any extra weight.

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Does imagine Tours & Travel recommend travel insurance?

When traveling internationally, travel insurance should be a priority. We recommend trip insurance through Travel Guard. Please contact Travel Guard directly to purchase it at either 1-800-826-1300 and reference agent code 127152 or click here for more information. The cost for this insurance is usually very low compared to the trip cost and may become the most cost effective investment you could make if you must cancel last minute or if you are delayed overseas.

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What are the differences between “option,” “extension,” and a “deviation”?

An option is the opportunity to participate in additional sightseeing during leisure time. All options must be purchased when final payment is due, if they are to be purchased in U.S. dollars. If options are purchased after final payment is submitted, most options will need to be purchased in the local currency. An extension is an addition to your basic tour. For example, if your tour is an 11-day tour, you may add an extra four days to touring, provided there is a minimum of 15 passengers traveling together in a predetermined itinerary. All extensions must be prepaid prior to departure. Many of our tours offer extensions. A deviation from a tour occurs when a passenger requests: (1) to leave the tour within its progress, or (2) to be ticketed as an individual (e.g. earlier or later return, not with the group), or (3) return later than the group is scheduled to return back. This is often requested when someone wishes to stay on longer after a tour is over or travel prior to a tour and wishes to travel on his own, not with the group. Please understand that deviation fees will be charged by the airlines, and most airlines only allow for 10% of the group to deviate, in order to maintain the group-contracted special airfare. Also, deviations may have additional surcharges if the class of seat that a passenger requests is not available. All deviation requests must be provided in writing with dates and all details. Not all deviation requests will be available. Remember, no group travel situation will ever meet all individual desires. After all, passengers are taking advantage of the savings that are possible through group travel, and deviations defeat the whole purpose. They can also be expensive.

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How does imagine Tours & Travel assign berths for its cruise offerings?

imagine Tours & Travel assigns and confirms cabin space/berthing by category upon receipt of the required $500 per person confirmation deposit. Occasionally, certain types of ships require 25% deposits, i.e. $650-$750 per person deposits. In some cases, passengers request certain types of cabins and berthing arrangements that exceed the availability. In such a case, we meet special requests on a first-come, first-served basis. Anyone who is not given the specific accommodations he has requested will be given the next closest type of cabin available. Plus, in the event of any cancellations, he will have priority in securing the original request. On any cruise ship, there are only so many minimum-price accommodations, so the passenger must understand that they may have to pay a higher price if the cabin accommodations have been exhausted. On the Aegean 3- and 4-day Greek cruises, the category differentials range from $120 to $195 additional per person.

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What type of ship does imagine Tours & Travel use?

imagine Tours & Travel strives to book clean and comfortable cabin accommodations. Special emphasis is placed on comfort and attractive surroundings in the public areas, such as lounges, swimming pools, game rooms, and dining rooms. In all cases, you receive comfortable, convenience, and pleasant surroundings. A word of caution, though. Some travel organizations tend to over-glamorize the conditions and features of their cruise ships. Remember that different people are affected quite differently by terms such as “luxury” or “luxurious.” So imagine Tours and Travel prefers to use the terms of quality, comfort, and convenience.

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How many people are assigned to each bus?

It depends on the country or countries you are visiting. In Israel, the transportation limits are as follows: 7-seater limousine, 10-seater zoto-bus, and 19-seater midi-bus. The motor coaches in Israel contain capacities of 30, 47, 51, or 55 passengers. The buses in Jordan are 30- and 47-seaters while the Egyptian buses are 10- to 51-seaters similar to those in Israel. In Italy and Greece, the maximum seating is 45. In Europe, there are double-deckers available that can seat as many as 59 passengers, and in some cases, up to 70. We normally do not exceed 45 people in a motor coach unless the tour host decides otherwise. Remember that the larger buses cannot fit into the tight streets for up-close sightseeing, so in some cases you may have to walk up stairs in order to reach certain areas.

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Does imagine Tours & Travel offer first-class hotels, English-speaking licensed guides and modern group transportation?

Typically, the hotels are first-class hotels or better, similar to a Marriott Courtyard in the U.S. Each room will have a private bath, TV, and a phone. Some, not all, will have irons and hair dryers. If they are not in the room, check with the front desk. All guides employed by imagine Tours & Travel speak English as well as other major languages. These guides are licensed, highly trained and passionate about sharing an “insiders” view of the sites you visit along with the differing customs and cultures. All motor coaches used by imagine Tours & Travel are deluxe vehicles with air conditioning and/or heat (unless otherwise stated).

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Can a passenger join a tour en route?

Yes, but imagine Tours and Travel requires notification of such plans at least 90 days prior to departure of the tour from the U.S.

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If I leave the tour and later rejoin it, will imagine Tours & Travel pay any refunds on the unused portion?

No refund will be made for any unused portion of the tour once travel begins. Also, imagine Tours & Travel is not responsible for cancellation penalties imposed by the airlines if you change your itinerary.

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If a passenger cancels, will his/her deposit be refunded? If I cancel, will my deposit be refunded?

Yes, but with certain provisions. Special refund policies apply on certain tours and airfare programs, and you should consult the “fine print” section of your tour program brochure. In most cases, there is a minimum $300.00 administration fee plus any applicable airline penalties if cancellation is made before final payment – 100 days prior to departure. In some cases, airline cancellation fees may be waived if you can present a medical certificate showing illness as cause of cancellation. Refunds are always limited to the amount recoverable by imagine Tours & Travel, and no more. Ordinarily, it takes eight to ten weeks to process and pay a refund. We strongly urge all tour members to purchase some form of optional recommended travel insurance.

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