Frequently Asked Questions

No refund will be made for any unused portion of the tour once travel begins. Also, imagine Tours & Travel is not responsible for cancellation penalties imposed by the airlines if you change your itinerary.

Yes, but with certain provisions. Special refund policies apply on certain tours and airfare programs, and you should consult the “fine print” section of your tour program brochure. In most cases, there is a minimum $300.00 administration fee plus any applicable airline penalties if cancellation is made before final payment – 100 days prior to departure. In some cases, airline cancellation fees may be waived if you can present a medical certificate showing illness as cause of cancellation. Refunds are always limited to the amount recoverable by imagine Tours & Travel, and no more. Ordinarily, it takes eight to ten weeks to process and pay a refund. We strongly urge all tour members to purchase some form of optional recommended travel insurance.

Some fares offer a reduction for children between the ages of two and 11 by the date of departure. A child must leave and return prior to his “twelfth birthday” to qualify. However, not all fares provide this discount. It is important that you check with our office about a child’s reduced fare prior to sending in registration forms or paying deposits. Please note: The airlines will check your children’s passports if they have a discounted airfare to be sure they are the age they say they are.

Yes. Prices are based on double occupancy (two people sharing a room). If you require a single room, there is a higher cost involved. Check the “tour conditions and features” sections of your tour brochure to find out what this supplemental charge may be. Triple rooms are also available to help eliminate the need for a single room.

imagine Tours & Travel prefers that passengers finance their own trips through a local bank or financial institution.

Final payment is due in imagine Tours & Travel’s office a minimum of 90 days prior to departure. Please check your individual tour brochure for specific dates. If you prefer, you can make periodic installment payments instead of paying in one lump sum. We accept Visa, Mastercard, and American Express for the initial deposit. The remaining balance must be paid via personal check, cashier’s check, or money order.